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Priority Services Register 

We offer extra assistance through our Priority Services Register, which is free to join.

Who is eligible for this scheme?

We offer a range of special services – not only for those with mobility restrictions, but also for our customers who have additional needs such as a hearing or sight impairment, disabled or suffering from a long or short term illness.

How will this scheme help?

Special services include:

  • Receiving prior warning of planned work which may interrupt your water supply.
  • Receive priority treatment should your water supply be interrupted (we aim to arrange an alternative source as quickly as possible, and willoften hand-deliver bottled drinking water to our customers with mobility issues).
  • Receive important information in a more convenient format, such as easy-to-read large print or the spoken word, where our normal presentation style is not suitable.
  • Register your own spoken or written password for our staff to use so that customers can identify them if we need to call at your home.
  • Receive information about specialist organisations which are able to provide advice on possible adaptations to water fittings and appliances around the home.
  • If English isn’t your first language we may be able to help you with our interpretation service when you call.


To register for priority services, please visit or call 0800 952 4000


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